PlayTyme Customer Support logo
PlayTyme Customer Support logo

All articles

SHIPPING

How do I check the status of my order?

This video will guide you step-by-step through checking your order status. To see a full transcript click or tap the "Watch on Loom" button above and select the "Transcript" button along the right side of the video. Otherwise you can read below for f

General Shipping Information

Apparel has a 2-7 business day fulfillment time & Non-Apparel items have a 3-5 business day fulfillment time. This is prior to your order being shipped. Shipping times vary based on location and method of shipping. Due to COVID-19, shipping estimates

What countries & regions does PlayTyme ship to?

Our entire catalog of products can be shipped to all locations in Canada, the United States and its territories including Alaska, Hawaii, American Samoa, Guam, Puerto Rico, Northern Mariana Islands, and US Virgin Islands. Additionally, PlayTyme.world

Updating your shipping address

We work quickly to begin processing orders as they come in. As a result, changes to shipping addresses can only be guaranteed within the first 12 hours after an order has been placed. After this time has passed it's possible your order will not be av

Does PlayTyme offer discrete packaging?

All orders are placed inside discrete shipping containers (polybags, boxes, and/or envelopes) which contain no branding besides the shipping label and our logo. Only once you open the shipping container will you find the PlayTyme branded packaging (h

Why is my order sent in multiple packages?

Not all our products are shipped from the same locations as have different manufacturing and fulfillment centers located in the United States and China. To ensure your delivery is as quick as possible we ship your orders in separate packages dependin